Please read these terms and conditions before booking and attending Play & Chat at the Farm. By booking a place, you agree to these terms and to following the safety guidance provided during your visit.

Play & Chat at the Farm is a parent-led, informal meet-up. It is not a childcare service, crèche, class or supervised children's activity.

Parents and carers remain fully responsible for their children at all times during the session.

Children must not be left unattended or allowed to wander away from their parent or carer.

Please keep your child within sight and supervise them appropriately for their age and abilities, particularly when using outdoor areas.

If your child needs additional support or supervision, it is your responsibility to provide this.

Far Coley Farm is a working farm environment and there may be animals, farm machinery, uneven ground and other hazards around the site.

For everyone's safety:

• Do not enter any animal fields or paddocks.
• Do not touch, feed, chase, approach or attempt to interact with farm animals unless specifically invited and supervised as part of an organised activity.
• Please respect all gates, fences, barriers and signs and do not climb over or around them.
• Children must not be allowed to approach animals independently.
• Please do not open gates or enter areas that are not part of the Play & Chat session.
• Farm machinery, equipment, buildings and other farm areas must not be accessed unless specifically permitted.

Animals can be unpredictable, even when they appear friendly. Please help us keep everyone safe by maintaining a respectful distance.

There are areas of open water and natural hazards around the farm.

Children must never be allowed to wander or explore the farm grounds without close adult supervision.

Parents and carers are responsible for knowing where their children are at all times and for keeping them away from water, farm equipment, animals and any other potentially hazardous areas.

Please be particularly vigilant outdoors, especially with babies, toddlers and children who are mobile.

The farm is a rural environment rather than a fully enclosed children's play area, and the surroundings may include uneven, muddy, wet or slippery ground.

Please dress appropriately for the weather and countryside.

Please remain within the areas designated for Play & Chat unless you have been specifically told that another area is open for your session.

The farmhouse, conservatory, tipi, barn and outdoor areas may be used at different times depending on the particular session.

Please do not enter private, working or restricted areas of the farm.

If you are unsure whether an area is available, please ask.

To help keep the play areas clean, comfortable and safe for babies and toddlers:

• No shoes are permitted on the play mats.
• Please remove shoes before your child goes onto the play mats.
• If it is wet or muddy outside, please remove shoes at the door rather than bringing wet or muddy footwear into the indoor play areas.
• Please keep food and drinks away from the play mats and children's toys.
• Please encourage children to eat and drink in the designated areas.
• Please tidy away toys when your child has finished playing with them where possible.
• Please clean up any mess your child makes, including spilled food or drink, toys, craft materials or other mess.
• Please let us know if something has been spilled or needs cleaning so it can be dealt with promptly.

These simple rules help us keep the play areas hygienic and enjoyable for all the children who attend.

Food and drinks should only be consumed in the designated areas.

Please do not bring food or drinks onto the play mats or around the toys.

Parents and carers are responsible for supervising their children while eating and drinking.

Please be mindful of allergies and avoid sharing food with other children unless you are certain it is appropriate for them.

Please dispose of rubbish appropriately and clean up any spills or food mess.

To help protect babies, toddlers, pregnant parents and other families attending, please do not attend if you or your child has a contagious or infectious illness.

This includes, but is not limited to:

• Vomiting or diarrhoea
• A fever or high temperature
• Chickenpox
• Hand, foot and mouth disease
• Flu or suspected flu
• Other known contagious infections
• Any illness where your child would normally be kept away from nursery, school or other children

Please use your judgement and consider whether your child is well enough to attend a social group.

If you or your child has been unwell, please only return when they are well enough to participate and are no longer considered contagious.

We understand that little ones get poorly and that plans sometimes have to change. However, tickets are non-refundable, including where you are unable to attend due to illness.

All tickets are non-refundable once purchased.

If you are unable to attend your booked session, your ticket cannot be transferred to or used against a future session.

Tickets are valid only for the date, time and age group for which they were purchased.

If you book the wrong session or age group, please contact us as soon as possible. We will do our best to help where we can, but a change cannot be guaranteed.

Sibling places must also meet the advertised age range for the session. Additional siblings within the correct age range can be added for £2.50 per child.

Each Play & Chat session may have a specific age range.

Please check the advertised age range before booking and only bring children who fall within that range.

Sessions may be advertised as:

• 0–toddling
• Walking–3 years
• 0–3 years

The age range is there to help us create a comfortable environment for everyone attending.

Please treat the farmhouse, conservatory, tipi, barn, outdoor spaces and farm surroundings with care.

Parents and carers are responsible for ensuring that their children do not deliberately damage property, equipment or belongings.

Please leave the spaces as you found them and follow any reasonable instructions given regarding the use of the farm.

Parents and carers remain responsible for responding to their child's needs, including minor accidents and first aid.

Please inform the Play & Chat organiser as soon as possible if there is an accident, injury, damage to property or another safety concern during your visit.

In an emergency, parents/carers should contact the appropriate emergency services.

As Play & Chat takes place partly outdoors, conditions may be muddy, wet, cold, hot or otherwise changeable.

Some outdoor activities or areas may need to be restricted or changed for safety reasons.

Please come prepared for the weather and suitable footwear is recommended.

Where circumstances outside our control mean that a session cannot safely go ahead, we will communicate this to booked families and provide information about any arrangements that apply.

Please keep personal belongings, bags, phones, pushchairs and other items in the designated areas where possible.

We cannot accept responsibility for lost, stolen or damaged personal belongings.

Play & Chat is intended to be a welcoming and friendly space for parents and children.

We ask everyone to treat other families, the farm and the people working there with kindness and respect.

Aggressive, abusive or inappropriate behaviour towards other attendees, farm staff or the Play & Chat organiser will not be tolerated.

Play & Chat is a parent-led group.

There is no childcare, and the organiser is not responsible for supervising individual children.

Please keep your child with you and supervise them at all times.

In particular, please remember that this is a farm environment with animals, open water, uneven ground, farm equipment and areas that may not be suitable for children.

Please do not assume that because other children are playing independently, it is safe for your child to do the same.

You know your child best — please stay close, stay aware and keep them safe.

By booking a place at Play & Chat at the Farm, you confirm that you have read and understood these terms and agree to follow the safety guidance and instructions provided during your visit.

We want Play & Chat to be a lovely place for families to meet, connect and enjoy the farm. Thank you for helping us keep it safe, clean, respectful and enjoyable for everyone.